Vendor benchmark survey

 

Please take just two minutes to tell us what you think Trend Micro is doing well, and what it should change. This will help Trend Micro improve the way it works with you. Thank you!

By completing this vendor benchmark survey, you'll be enrolled in Candefero, Canalys' global partner community, which provides research and analysis to channel partners.

 

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For each of the areas below, how satisfied are you with Trend Micro compared with other vendors that you work with on a scale of 1 to 10 (where 1 is very dissatisfied and 10 is very satisfied).

Q1: Training provided to your company (quality, availability and relevance of training)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q2: Marketing support (assets, tools, services and funds to help you create leads)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q3: Quality of technical support provided to your company
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q4: Value of accreditations, specializations and competencies offered
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q5: Leads provided to your business (quality and frequency)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q6: Ability to retain attractive margins
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q7: Pricing speed and competitiveness (via deal registration or other means)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q8: Revenue growth opportunities with this vendor (including additional solution and services opportunities)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q9: Quality of account management provided (directly or via distribution)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q10: Value of portals and tools (access to real-time information, intuitive user interface)
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q11: Commitment to channel partners
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q12: Overall ease of doing business
1
2
3
4
5
6
7
8
9
10
Very dissatisfiedVery satisfied
Q13: Please tell us about any interesting initiatives that Trend Micro have taken recently

 

 


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